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Privacy & Returns Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@iysenterprises.com or mailing us at:
Ella Jayne Home
1123 North Stanford Avenue.  Los Angeles, CA 90059

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@iysenterprises.com or by mail at
Ella Jayne Home
[Re: Privacy Compliance Officer]
1123 North Stanford Avenue.  Los Angeles, CA 90059

 

 

Return & Exchange Policy
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We want you to feel confident in your bedding choices. We offer a 30 Day Sleep Trial, which gives you 30 days from the confirmed carrier delivery date to experience your product. If you decide it is not the right fit, you may initiate a return within that 30 day window. After 30 days, orders are no longer eligible for return or exchange.

A 20% restocking fee applies to all standard returned orders and is deducted from the final refund amount. For orders below $99, original shipping charges of $10 are nonrefundable. Any expedited shipping fees are also nonrefundable.

Damaged, Defective, or Incorrect Items

If an item in your order arrives damaged, defective, or incorrect, please notify our support team at support@ellajayne.com within 72 hours of confirmed delivery. Claims submitted beyond this 72 hour delivery window cannot be honored as transit damage or fulfillment errors and will fall under our standard 30 Day Sleep Trial return guidelines.

To help us process your request quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the affected product

  • Clear photos of the outer shipping box and shipping label

Once confirmed, we will promptly issue an exact replacement item at no cost to you. If a direct replacement is unavailable due to inventory constraints, you will be offered an equivalent replacement or a full refund with no fees applied.

If an exact replacement is available and offered, but you prefer not to accept it and would rather return the item for a refund, standard return terms will apply. The item must be returned to our facility, and your refund will reflect the deduction of the 20% restocking fee and applicable return shipping deductions.

Non Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Clearance or marked sale items

  • Gift cards

  • Items returned beyond the 30 day sleep trial window

  • Items showing severe misuse, intentional damage, or burns

Order Cancellations

Orders may be requested to be cancelled; however, cancellation cannot be guaranteed once an order enters the fulfillment process. If an order cannot be halted prior to shipment, the delivery must be received and processed through our standard returns process.

Return Shipping & Drop Off

To initiate a return during your 30 Day Sleep Trial, please contact support@ellajayne.com to receive your return authorization and prepaid shipping label. All returns must be shipped to our facility:

PG Goods, LLC
1530 John Carney Dr.
Tyler, TX 75706

  • For purchases under $99, a return shipping fee of $10 and the 20% restocking fee will be deducted from your final refund amount.

  • For purchases over $99, your refund will reflect the purchase price minus the 20% restocking fee.

We do not schedule carrier pickups. Customers are responsible for bringing their packaged return with the prepaid label securely attached to an authorized carrier drop off location.

Refunds

Once your return arrives at our facility and is inspected, we will notify you by email regarding the status of your refund.

Approved refunds are processed to your original payment method within 3 to 7 business days, minus applicable restocking and shipping fees.

Late or Missing Refunds

If your refund has been confirmed but has not posted to your account:

  1. Recheck your bank account or card balance.

  2. Contact your credit card issuer, as posting times vary across institutions.

  3. Contact your bank to confirm pending processing times.

If you have completed these steps and still have not received your funds, please contact support@ellajayne.com.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of the returned item once received. If the item was not marked as a gift, or was shipped directly to the purchaser, the refund will be credited back to the original payment method of the gift