Frequently Asked Questions

Ella Jayne is a premium bedding brand focused on bringing the beauty and sophistication of hotel-inspired bedding into your home. We offer a full range of luxury sheets, pillows, comforters, mattress toppers, blankets, and bath products, all designed to deliver a relaxing, rejuvenating night's sleep every single night.

Several things set us apart:

• Hotel-Quality for Home: Every product is crafted to replicate the luxury sleep experience found in world-class hotels.
• Four Curated Collections: Basics, Classic, Luxury, and Performance, so you can choose the perfect tier for your needs and budget.
• Innovative Technologies: Proprietary cooling and comfort technologies like CoolFlex™, Arctic Chill, and MEMORY FIBER.
• Ethical Sourcing: We are devoted to using the finest sustainable materials, sourced ethically, upgrading your home environment without downgrading the natural environment.
• Exceptional Ratings: Nearly all of our products are rated 4.7 to 5.0 stars by real customers.

Absolutely. We are devoted to using the finest sustainable materials, sourced ethically. Our bamboo products use sustainably harvested bamboo yarns, our down products carry RDS (Responsible Down Standard) certification ensuring humane treatment of birds, and our OEKO-TEX® certified products are tested to be free from harmful substances. Our goal is upgrading your home environment without downgrading the natural environment.

Our offices are located at 1530 John Carney Dr., Tyler, TX 75706. We sell directly to customers through our website at ellajayne.com, delivering premium bedding right to your door.

We organize our products into four distinct collections, each designed for a different level of luxury and functionality:

• Basics Collection: Your fundamentals, covered. Essential bedding that's essentially you, sheets, comforters, pillows, mattress protectors, towels, and duvet covers offering exceptional quality at accessible price points.
• Classic Collection: Layer, mix, and match your way to a sanctuary that expresses your style. Timeless bedding options that are as beautiful as they are comfortable.
• Luxury Collection: The pinnacle of sophistication and comfort. Featuring our 1200-thread-count sheets, real down comforters, featherbed toppers, memory foam toppers, and premium pillows for the ultimate sleep experience.
• Performance Collection: Engineered to work for you. From covers that cool to fabrics that refresh, weighted blankets, cooling pillows, bamboo products, and our best-selling Wearable Weighted Snuggle deliver advanced functionality.

We offer a comprehensive catalog of approximately 120 products across these categories:

• Sheets & Duvet Covers: Cotton sateen (500TC & 1200TC), cotton percale, jersey knit, bamboo, and duvet cover sets
• Pillows: Down, down-alternative, gel fiber, memory foam, bamboo, and cooling pillows, with options for every sleep position
• Comforters: Certified RDS white down, down-alternative, cooling jersey, and reversible styles
• Mattress Toppers & Pads: Memory foam, featherbed, gel fiber, cooling fiber, waterproof, bamboo, and allergy-free protectors
• Blankets & Throws: Weighted anti-anxiety blankets, the Wearable Weighted Snuggle, and the BlanQuil
• Bath: Luxury cotton towel sets in 12 colors

Our products are designed to deliver exceptional quality across every collection, from accessible essentials to ultimate luxury:

• Accessible Essentials: Towel sets, jersey knit sheets, bamboo pillows, mattress protectors, BlanQuil weighted blanket, premium quality without compromise
• Enhanced Comfort: Down-alternative comforters, gel fiber pillows, cooling toppers, memory foam pillows, duvet covers, designed for superior sleep quality
• Advanced Sleep Technology: Bamboo sheets, memory foam toppers, cooling jersey comforters, weighted snuggle, innovative features for optimal rest
• Ultimate Luxury: 1200TC cotton sateen sheets, RDS certified down comforters, extra-stuffed down pillows, featherbed toppers, the finest materials and craftsmanship

We offer several distinct sheet types, each with a unique feel:

• 1200-Thread Count Cotton Sateen (Luxury): Ultra-smooth, lustrous finish, our most luxurious sheet offering unparalleled softness and sophistication. Available in Queen, King, and Cal King.
• 500-Thread Count Cotton Sateen (Classic): Brings the luxury of hotel bedding to your home. Rated 4.9/5 stars with 116 reviews.
• Luxe Cotton Percale (Crisp & Cool): Light, crisp feel perfect for warm sleepers who value breathability and all-night comfort.
• Heather Jersey Knit (Basics): Feels like your favorite lived-in t-shirt. All-season comfort that gets softer with every wash.
• Luxury Bamboo (Luxury): Sustainable bamboo fibers that are naturally temperature-regulating, antibacterial, and silky soft, eco-conscious luxury at its finest.

Cotton Sateen has a smooth, lustrous finish with a slightly silky feel. It's woven with a satin weave that gives it a beautiful sheen and luxurious drape, ideal if you love that classic hotel-bed feel. We offer sateen in both 500TC and 1200TC.

Cotton Percale has a crisp, cool, matte finish. It's a one-over-one-under weave that gets softer with every wash and stays breathable in warm weather. Our Luxe Cotton Percale sheets are a great choice for hot sleepers or anyone who prefers a light, airy feel.

Each Ella Jayne sheet set includes:

• 1 fitted sheet
• 1 flat sheet
• 2 pillowcases (with envelope closures on sateen sets)

Twin and Twin XL sets include 1 pillowcase instead of 2.

It depends on the sheet type and your mattress thickness:

• Heather Jersey Knit Sheets: Fitted sheet accommodates mattresses up to 12 inches deep.
• 1200TC Cotton Sateen Sheets: Fitted sheet has a 15-inch pocket, fitting mattresses up to 15 inches thick.

If you have a very deep mattress (pillow-top or thick topper), we recommend measuring your total mattress height before ordering.

We offer two beautiful duvet cover sets:

• Luxe Cotton Sateen Duvet Cover Set, 3pc (Basics): Rated 5.0/5 stars for exceptional quality and lustrous finish. Available in Charcoal, Cream, Lilac, Ocean, and more.
• Premium 100% Cotton Duvet Cover Set, 3pc (Basics): Rated 5.0/5 stars for timeless style and durability. Available in Aqua, Blush, Charcoal, Light Grey, and more.

Both sets include one duvet cover and two pillow shams.

We design pillows for every type of sleeper:

• Side & Back Sleepers: Choose firm, extra-stuffed pillows for proper spinal alignment. We recommend our Extra Stuffed RDS White Down Pillow for premium natural support or the Overstuffed Plush Gel Filled Pillow for exceptional comfort at an accessible price point.
• Stomach Sleepers: Choose soft, low-loft pillows to avoid neck strain. Our Soft White Down Stomach Sleeper Pillow is designed specifically for you with the perfect height and plushness.
• Combination/All-Position Sleepers: Choose medium-density options that adapt as you shift. The Cool N' Comfort Gel Fiber Pillow with CoolFlex™ (convenient 2-pack) or the MEMORY FIBER Pillow with adaptive support are ideal choices.

Most pillow styles are available in all three sizes. Some specialty pillows (like the body pillow and travel pillow) have unique dimensions.

The MEMORY FIBER Pillow features our proprietary MEMORY FIBER fill, a performance-oriented fiber that provides adaptive, memory-foam-like support without the heat retention of traditional foam. It comes in a mesh gusseted shell for enhanced airflow and breathability. Rated 4.8/5 stars for exceptional comfort and support.

Yes! Our Bamboo Shredded Memory Foam Pillow features a convenient side zipper that lets you add or remove shredded memory foam fill to customize the height and firmness to your exact preference. It comes with a 100% bamboo cover and is OEKO-TEX® STANDARD 100 certified. A bonus travel pillow is also included for exceptional value.

Yes, several of our pillows come in multi-packs for exceptional value:

• Luxury Plush Down-Like Fiber Pillow, Set of 4: Perfect for outfitting your entire bed or guest room (rated 5.0/5 with 138 reviews)
• Signature Plush Down-Like Fiber Pillow, Set of 2: Ideal for couples seeking matching comfort
• Cool N' Comfort Gel Fiber Pillow, Set of 2: Dual-pack cooling technology for superior sleep
• Arctic Chill Super Cooling Gel Fiber Pillow, Set of 2: Maximum cooling performance in a convenient pair

We offer comforters across multiple collections:

• Luxurious All-Season White Down Comforter (Luxury): Our premium offering featuring Certified RDS down, 100% cotton shell, 550 fill power white down, baffle-box construction to prevent shifting. Lightweight yet warm for all-season use and exceptional quality.
• Cozy Touch Down-Alternative Comforter (Basics): Hypoallergenic alternative with 7 color options. Rated 4.8/5 with 109 reviews for outstanding comfort at an accessible price.
• Cooling Jersey Comforter (Performance): Perfect for hot sleepers who want breathable, t-shirt-soft comfort. Rated 5.0/5 with 80 reviews for superior temperature regulation.
• Reversible Brushed Microfiber Down-Alt Comforter Set (Basics): Two looks in one for versatile style. Rated 4.9/5 for quality and value.

Not all styles are available in every size. Check individual product pages for availability.

Baffle-box construction uses internal fabric walls (baffles) sewn between the top and bottom layers of the comforter to create individual compartments. This prevents the down fill from shifting, clumping, or creating cold spots, ensuring even warmth and consistent loft across the entire comforter. You'll find this construction in our Luxurious All-Season White Down Comforter.

• 3-Inch Memory Foam Topper (Luxury): Premium dual-layer design with 1" body-contouring memory foam on top and 2" high-density support foam beneath. Includes a zippered, machine-washable cover and grippy bottom fabric. Rated 5.0/5 for transformative comfort.
• Luxury White Down Featherbed Topper (Luxury): Our ultimate luxury topper featuring 100% cotton shell, white down top layer with feather base, baffle-box construction, 2" gusset, elastic corner straps. Fits mattresses up to 18". Rated 4.9/5 for cloud-like softness.
• Lofty 100% Cotton Plush Gel Fiber Topper (Luxury): Superior plushness with breathable cotton construction. Rated 4.9/5 with 106 reviews.
• Adaptive Comfort Plush Topper (Luxury): Our most-reviewed topper with 164 reviews and a 4.9/5 rating for exceptional comfort and support.
• Arctic Chill Super Cooling Fiber Bed (Performance): Advanced cooling technology for hot sleepers. Rated 4.9/5 for temperature regulation.

• Allergy-Free Dust Mite Free Mattress Protector (Basics): Essential protection with hypoallergenic, quilted design with elastic skirt, fits mattresses up to 18" thick. Machine washable for easy care.
• Waterproof Mattress Pad (Basics): Reliable protection you can trust. Rated 4.9/5 with 100 reviews for quality and peace of mind.
• Bamboo Mattress Pad (Performance): Eco-conscious protection made from sustainable bamboo yarns with waterproof defense, naturally antibacterial and temperature-regulating. Fits mattresses up to 18".

Yes, this is completely normal. New memory foam can have a temporary "new foam" scent that typically dissipates within 12 to 48 hours. To speed this up, you can unroll the topper and let it air out in a well-ventilated room, or use a fabric refresher spray. The scent is harmless and will fade quickly.

The general guideline is to choose a weighted blanket that is approximately 10% of your body weight:

• 12 lbs: Best for individuals around 120 lbs
• 15 lbs: Best for individuals around 150 lbs
• 20 lbs: Best for individuals around 200 lbs

All three weights come in the same size: 48" × 72". Our weighted blankets are filled with glass beads and polyester fiber, box-stitched to prevent shifting, and feature a velvety soft side and a microfiber side for dual-texture comfort.

The Wearable Weighted Snuggle is our best-selling and highest-reviewed product, rated 5.0/5 stars with over 213 reviews! It's an oversized wearable blanket weighing 10 lbs, designed to distribute calming weight from your shoulders to your knees, like a comforting hug.

Features include:

• Non-weighted sleeves for free arm movement
• Two built-in pockets
• Box-quilted construction for even weight distribution
• 12 color options

It's designed to alleviate anxiety and promote relaxation, whether you're on the couch, reading, or winding down for bed. Our customers call it "life-changing" and "the perfect anxiety relief solution."

Weighted blankets use deep pressure stimulation to help:

• Alleviate anxiety and stress
• Improve sleep quality and reduce insomnia
• Provide calming comfort for sensory disorders
• Support focus for individuals with ADHD
• Mimic the feeling of being held or hugged

Our weighted blankets and the Wearable Weighted Snuggle are filled with premium glass beads for even, gentle pressure across your body.

CoolFlex™ is our proprietary cooling technology used in the Cool N' Comfort Gel Fiber Pillow. It actively wicks moisture away from your skin and maintains a cool, dry sleeping environment throughout the night. Combined with our hypoallergenic gel fiber fill (which mimics the feel of natural down), CoolFlex™ pillows are ideal for hot sleepers and anyone who wants a consistently cool pillow.

Arctic Chill is our super-cooling technology found in our Arctic Chill Gel Fiber Pillow (convenient 2-pack) and the Arctic Chill Super Cooling Fiber Bed topper. It uses advanced cooling gel fibers to draw heat away from your body, keeping your sleeping surface noticeably cooler throughout the night, perfect for warm climates or hot sleepers.

MEMORY FIBER is our proprietary fiber fill that provides adaptive, responsive support similar to memory foam, but without the heat retention commonly associated with foam products. Used in our MEMORY FIBER Pillow with Mesh Gusseted Shell, it delivers excellent pressure relief while maintaining airflow and breathability.

We use a carefully selected range of premium materials:

• 100% Cotton Sateen (500TC & 1200TC): Smooth, lustrous, hotel-soft finish for our premium sheets
• Cotton Percale: Crisp, cool, breathable weave for warm-weather comfort
• Jersey Knit Cotton Blend: T-shirt-soft, stretchy, all-season comfort
• Bamboo: Sustainable, temperature-regulating, naturally antibacterial and hypoallergenic
• RDS Certified White Down: Ethically sourced, lightweight natural warmth
• Down-Alternative Gel Fiber: Hypoallergenic, cool-to-the-touch, mimics down feel
• Memory Foam: Body-contouring pressure relief in toppers and pillows
• Shredded Memory Foam: Adjustable fill for customizable pillow loft
• Weighted Glass Beads: Even weight distribution in weighted products

We offer multiple thread counts depending on the product line:

• 233 TC: Down-proof cotton shells used in comforters and featherbeds, engineered to prevent down from escaping
• 300 TC: Cotton percale duvet covers, crisp and breathable
• 500 TC: Cotton sateen sheets, smooth, hotel-quality feel
• 1200 TC: Our premium cotton sateen sheets, ultra-luxurious, silky-smooth finish

Higher thread count generally means a softer, more luxurious hand feel, though fabric type (sateen vs. percale) also plays a significant role in how sheets feel.

RDS (Responsible Down Standard) is an independent, global certification that ensures the down and feathers in products come from animals that have been treated humanely. Our RDS-certified products, including the Luxurious All-Season White Down Comforter and the Extra Stuffed RDS White Down Pillow, guarantee that no live-plucking or force-feeding occurred in the sourcing of the down.

OEKO-TEX® STANDARD 100 is one of the world's most well-known testing and certification systems for textiles. Products with this certification have been independently tested for harmful substances, including pesticides, heavy metals, formaldehyde, and allergenic dyes, and confirmed safe for human use. Our Bamboo Shredded Memory Foam Pillow carries this certification, giving you confidence that it is free from harmful chemicals.

We offer Luxury Cotton Towel Sets in four configurations, all rated a perfect 5.0/5 stars:

• 6-Piece Face-Hand-Body Towel Set: Complete bathroom luxury with towels for every need
• 4-Piece Hand-Body Towel Set: Perfect balance of coverage and value
• 2-Piece Body Towel Set: Essential bath towels in premium quality
• 2-Piece Hand Towel Set: Ideal for powder rooms and guest bathrooms

Available in 12 beautiful colors including Aqua, Brown, Charcoal, Ivory, and more, making it easy to match your bathroom décor.

Care varies by sheet type:

• Cotton Sateen Sheets (500TC & 1200TC): Machine washable and machine dryable. Wash with like colors for best results.
• Heather Jersey Knit Sheets: Machine wash cold on a gentle cycle with mild detergent. No bleach. Tumble dry on low heat.
• Bamboo Sheets: Machine wash cold on a gentle cycle. Tumble dry on low.

For all sheets, we recommend avoiding high heat to preserve softness and extend the life of the fabric.

Most Ella Jayne pillows are machine washable, including our gel fiber and down-alternative options. Wash on a gentle cycle with mild detergent and dry thoroughly.

Shredded Memory Foam Pillow: The bamboo cover is removable and machine washable. The shredded memory foam fill should be spot-cleaned only.

We recommend washing pillows every 3 to 6 months to maintain freshness and support.

RDS White Down Comforter: Machine washable and machine dryable. Use a large-capacity washer and dryer. Add dryer balls to help re-fluff the down during drying.

Down-Alternative Comforters: Machine washable and dryable. Follow the same gentle-cycle approach with mild detergent.

Cooling Jersey Comforter: Machine washable. Follow care label instructions.

• Memory Foam Topper: The polyester cover is removable via zipper and is machine washable and dryable. The foam itself should be spot-cleaned only, do not submerge in water.
• Down Featherbed Topper: Spot clean only. Do not machine wash or submerge. Shake and fluff regularly to maintain loft.
• Gel Fiber & Adaptive Toppers: Machine washable and dryable.
• Arctic Chill Cooling Fiber Bed: Machine washable and dryable.

Preferred method: Hand wash in cold water and hang dry.

If machine washing: Use cold water on a gentle cycle. Tumble dry on low heat. Do not iron.

Due to the weight of the glass bead fill, hand washing helps preserve the construction and extends the life of the blanket.

Machine wash cold on a gentle cycle. Air dry flat only, do not tumble dry or use heat. Heat damages the waterproof membrane, which would compromise the pad's waterproof protection. This is the most important care instruction for this product.

Not all sheet types are available in every size. Our 1200TC Sateen sheets are available in Queen, King, and Cal King. Jersey Knit sheets are available in Twin through King.

• Heather Jersey Knit Sheets: Fits mattresses up to 12 inches deep
• 1200TC Cotton Sateen Sheets: Fits mattresses up to 15 inches deep (15" pocket)

If your mattress is thicker than these depths (e.g., with a pillow top or added topper), the fitted sheet may not stay snug. Consider sizing up or checking individual product specifications.

All toppers are 3 inches in height, featuring a dual-layer construction (1" memory foam + 2" high-density support foam).

Yes! We offer free standard shipping on all qualifying orders. This applies to all products shipped within the United States.

A signature is required upon delivery for high-value orders. This helps ensure your premium purchase is received securely. Standard orders do not require a signature.

Currently, our website is focused on domestic (US) shipping. For international shipping inquiries, please contact our support team at [email protected] for the most up-to-date information and options.

We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery with your receipt or proof of purchase.

Here's how it works:

1. Contact us at [email protected] to initiate a return.
2. Ship the item back to: 1530 John Carney Dr., Tyler, TX 75706.
3. Return shipping is the customer's responsibility. We recommend using tracked shipping for all returns to ensure safe delivery.
4. Once we receive and inspect the item, you'll receive an email notification. Approved refunds are issued to your original payment method.

The following items are exempt from returns:

• Gift cards
• Sale/clearance items (not eligible for refunds)
• Intimate or sanitary goods
• Perishable goods
• Hazardous materials
• Downloadable software products
• Certain health and personal care items

A partial refund may be issued in the following situations:

• Items showing obvious signs of use or that have been opened from original packaging
• Items returned with missing parts or accessories
• Items damaged for reasons not due to an Ella Jayne error
• Returns initiated more than 30 days after delivery

We process exchanges only for defective or damaged items. If you received a defective or damaged product, please email us at [email protected] and we'll arrange a replacement. For size or color changes, we recommend returning your item and placing a new order.

If a gift was shipped directly to the recipient, the recipient will receive a gift credit for the value of the return.

If the gift was purchased and shipped by the gift giver first, the refund will be issued to the original purchaser's payment method.

Refunds can take a few business days to process. If you haven't seen your refund after a reasonable time:

1. Check your bank account or credit card statement again, some institutions take 3 to 5 business days to post refunds.
2. Contact your credit card company or bank, as processing times vary.
3. If you've done both and still haven't received your refund, contact us at [email protected] and we'll look into it right away.

Yes, we offer extensive hypoallergenic options across every category. Our down-alternative pillows and comforters use hypoallergenic gel fiber fill that mimics the feel of natural down without triggering allergies. Our Allergy-Free Dust Mite Free Mattress Protector creates a barrier against dust mites and allergens. Bamboo products are also naturally hypoallergenic and antibacterial.

Even our real down products feature down-proof cotton shells (233 thread count) that are designed to be allergy-resistant.

We have an entire Performance Collection designed with cooling in mind. Our top recommendations for hot sleepers:

• Pillows: Cool N' Comfort with CoolFlex™ Technology, Arctic Chill Super Cooling Gel Fiber Pillow, Bamboo Pillow
• Sheets: Luxe Cotton Percale (crisp and cool), Luxury Bamboo Sheets (temperature regulating)
• Comforters: Cooling Jersey Comforter
• Toppers: Arctic Chill Super Cooling Fiber Bed
• Mattress Pad: Bamboo Mattress Pad (breathable, temperature regulating)

Absolutely. Allergy-friendly options include:

• Allergy-Free Dust Mite Free Mattress Protector: Creates a barrier against dust mites and allergens (from $69.99)
• Down-Alternative Pillows & Comforters: Hypoallergenic gel fiber fill across our Basics and Performance lines
• Bamboo Products: Naturally hypoallergenic, antibacterial, and resistant to dust mites
• OEKO-TEX® Certified Pillow: Tested free from harmful substances

As one happy customer put it: "Not one sneeze!"

The vast majority of our products are machine washable for easy care. Notable exceptions:

• Down Featherbed Topper: Spot clean only
• Memory Foam (inside toppers/pillows): Spot clean only; covers are machine washable
• Bamboo Mattress Pad: Machine washable but must be air dried flat only, no heat
• Weighted Blanket: Hand wash preferred; machine wash cold if necessary

Always check the specific care label on your product for best results.

With nearly all products rated 4.7 to 5.0 stars, our customers consistently praise:

• Incredible Softness: "I don't know what kind of magic this pillow contains, but I had the best night of sleep…ever.", T. Jones
• Gets Better Over Time: "Loved these sheets since the first night we slept on them, but they keep getting better with time.", D. Cade
• Pure Luxury: "This is the most wonderful comforter. I sometimes go to bed a bit early just to enjoy the luxuriousness while I'm awake.", S. Hunter
• Temperature Regulation: Customers love how our cooling products keep them comfortable all night
• Allergy Relief & Pain Relief: Customers report reduced morning back pain and fewer allergy symptoms
• Gift-Worthy Quality: Many customers buy multiple sets as gifts

We're here to help! You can reach us at:

• Email: [email protected]
• Returns & Exchanges: [email protected]
• Refund Inquiries: [email protected]

Our team is committed to ensuring you have the best possible experience with your Ella Jayne products.