Return & Refund Policy

Our return and exchange policy is valid for 30 days from the date of the arrival of your shipment as verified by the delivery company used. After 30 days, we are unable to offer a refund or exchange.

A 20% restocking fee will apply to all returned orders and will be deducted from the refund amount. For orders below $99, the original $10 shipping fee will not be refunded.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Cancellations: Orders may be requested to be cancelled but we cannot guarantee that the cancellation can be processed if an order has already started processing.  We will do everything in our power to stop an order in process, however, we cannot guarantee that will happen.  If an order is not able to be stopped, the buyer must go through the Returns Process.

Refunds (if applicable): 

Once your return is received and inspected, we will notify you via email regarding the status of your return. You will be informed whether your return has been approved or rejected.

Please note that a 20% restocking fee will apply to all returned orders, which will be deducted from the purchase price of your refund. For orders below $99, the original $10 shipping fee will not be refunded.

If your return is approved, the refund will be processed, minus any applicable restocking or shipping fees, and credited to your original payment method within 3-7 business days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@iysenterprises.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@iysenterprises.com and send your item to: Ella Jayne. 1123 N. Stanford Ave. Los Angeles, CA 90059

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

Ella Jayne

1123 N Stanford Ave
Los Angeles, CA, US, 90059

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.